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How We Keep Your Account Safe

When you open your account with data hongkong, your personal information and payment details stay encrypted and secure.

Encrypted account accessLocal payment securityTransparent data handling
data hongkong How We Keep Your Account Safe
GET IN TOUCH

How to Request Your Data or Report Concerns

Live Chat Support Reach our team via live chat in the lobby from 08:00 to 23:00 Jakarta…
Email Request Email us at [email protected] with your account username and the reason for your inquiry.
Account Settings Log in and go to Account → Privacy & Settings to view your profile…
DATA & SECURITY

How We Handle Cookies, Withdrawals and Account Access

Secure Withdrawals

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we verify your account ownership and process the transfer. Withdrawal requests are matched against your stored payment method to prevent fraud and ensure funds reach your account.

Cookie Use

We use cookies to keep you logged in across sessions, remember your language preference and track your game activity for analytics. You can disable non-essential cookies in your browser settings without losing core account functionality.

Account Verification

Your first withdrawal triggers a verification step where we confirm your identity and payment details. This protects your account and complies with local financial regulations for all Indonesia regions where we operate.

Data Retention

We keep your account data and transaction records for the lifetime of your account. After account closure, transaction records are retained for three years to satisfy local regulatory requirements.

Access to Your Information

Log into your account to view your profile, email, phone number and deposit history at any time. Request a full export of your personal data and account activity by contacting [email protected].

Policy Changes

When we update this privacy policy, we notify you via email and in the lobby. Changes take effect 30 days after notification. Continued account use after that date means you accept the updated terms.

Privacy Answered

When you close your account, your profile information is archived and your account login is disabled. Transaction records remain stored for three years to comply with local financial regulations. You can request permanent data deletion by contacting [email protected], though some transaction data must be retained where local law permits.

We store your DANA, OVO, GoPay and QRIS details encrypted in our vault for the lifetime of your account. When you update your payment method, the old details are overwritten. After account closure, we retain payment records for three years as required by local banking regulations.

Yes. Log into your account, go to Account Settings → Personal Info and update your email or phone number. You will receive a confirmation link via email. If you change your email, your new address becomes your login credential within 24 hours.

No. We never sell or rent your personal data to third parties. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to complete deposits and withdrawals, and with regulatory authorities where local law permits or requires it.

Your account uses AES-256 encryption for passwords, email and payment details. All data transfers to our servers use TLS 1.2 or higher. We run monthly security audits and require two-factor authentication on withdrawal requests above Rp 5,000,000.

We track your game history, deposit and withdrawal activity, and login locations to detect fraud and prevent unauthorized access. If we see unusual activity — such as login from a new country — we send you an alert via email. You remain in control: change your password or contact support at any time.

Yes. Email [email protected] with the subject 'Data Access Request' and your account username. We will compile a report of your personal data, account history, deposits, withdrawals and game activity within seven working days. The report is sent securely to your registered email address.